Tickets Overview
Key performance indicators for support operations
Total Tickets
5,223
H1 2026
Avg Resolution
4h 58m
298 minutes
Avg First Reply
34m
34.2 minutes
CSAT Rate
94.2%
Of survey responses
Tickets by Status
Distribution of ticket statuses
New
23 (0.4%)
Open
67 (1.3%)
Pending
45 (0.9%)
Solved
1,847 (35.4%)
Closed
3,241 (62.1%)
Ticket Volume by Type
Monthly breakdown by request type